Seeking Senior Operations, Enablement & Customer Service Leadership Roles | $120K – $200K
Victor Mikell

Victor Mikell

Operations leader bridging frontline execution and strategic enablement.

Building teams, systems,
and experiences that perform.

Operations leader with 10+ years driving performance across retail, brand, and technology environments. I've led floor sets at Dick's Sporting Goods, built visual merchandising programs at DKNY and Liz Claiborne, developed people and communities at Nike, and managed dealer services and product coordination at LOWA Boots. My career bridges the gap between frontline execution and strategic enablement — always with a focus on people, process, and measurable outcomes.

10+
Years Experience
6
Industries
5
Major Brands

Where I've made
an impact.

2022 – Present
Multi-Department Operations Management
Dick's Sporting Goods
Danvers, MA

Leading multi-department operations including floor set execution, inventory management, and team coordination across high-volume retail environments. Driving process improvements and cross-functional collaboration to meet performance targets.

Floor Sets Inventory Team Leadership Operations
2019 – 2022
People Development & Community Engagement
Nike
Various Locations

Focused on talent development, team training, and community-driven retail engagement. Built programs that elevated team performance, strengthened brand culture, and deepened community connections through Nike's retail ecosystem.

People Development Training Community Brand Culture
2017 – 2019
B2B Dealer Services & Product Coordination
LOWA Boots
Stamford, CT

Managed dealer relationships and product coordination for a premium European outdoor footwear brand. Handled B2B account services, order management, and product lifecycle support across the U.S. dealer network.

B2B Sales Dealer Relations Product Coordination
2014 – 2017
Visual Merchandising
DKNY & Liz Claiborne
New York, NY

Executed visual merchandising programs for two major fashion brands. Managed window installations, in-store displays, and seasonal floor sets. Translated brand identity into compelling physical retail experiences across flagship and wholesale accounts.

Visual Merchandising Window Design Floor Sets Fashion Retail
Prior Experience
Front-End Development Engineer
Base22
Remote

Built front-end web interfaces and components as part of a digital experience consultancy. Worked across enterprise platforms, developing responsive, accessible interfaces for large-scale web projects.

Front-End Dev HTML/CSS/JS Enterprise Web

What I bring.

Operations
  • Multi-department management
  • Floor set planning & execution
  • Inventory & replenishment
  • Process optimization
  • P&L awareness
Enablement & People
  • Team training & development
  • Onboarding & coaching
  • Community engagement
  • Cross-functional collaboration
  • Customer service leadership
Technical & Creative
  • Visual merchandising & display
  • HTML, CSS, JavaScript
  • Web development & deployment
  • B2B dealer services
  • Product lifecycle coordination

Let's connect.